Disdukcapil Lampung Timur
The Department of Population and Civil Registration (Disdukcapil) of East Lampung Regency serves over 1.13 million citizens across 24 districts. Since 2023, the primary operational challenge was delivering a rapid, responsive public information and complaint resolution channel without manual backlogs. The portal combines an interactive public directory, the 'Sobat Dukcapil' AI chatbot, a doorstep outreach verification workflow for vulnerable residents, official downloadable forms (F-1.01, F-1.03), and live visitor geolocation analytics.
- 2,761
- Inquiries Handled
- < 3s
- AI Response Time
- 24
- Districts Mapped
- 100%
- NIK Privacy Protected
From 2023 to 2025, 2,761 citizen complaints and procedural inquiries accumulated. The department initially deployed a simple bot, but execution still relied heavily on human operators overwhelmed by repetitive questions regarding ID and civil certificate requirements. Strict data privacy safeguards were also critical to prevent unlawful public NIK scraping, while regional administrators lacked real-time geographic insights into incoming web traffic.
In 2025, we engineered an AI-driven public service ecosystem powered by Llama 3.3 70B and Llama 3.1 8B through Groq and OpenRouter APIs. 'Sobat Dukcapil' delivers sub-3-second responses to document inquiries, guides users directly to Si Lamtim Berjaya, and enforces ironclad privacy by refusing public NIK searches. The platform incorporates a Leaflet & ApexCharts real-time visitor geolocation dashboard, a doorstep service management module for elderly, disabled, and psychiatric patients, an AI-assisted CMS with live Google SEO previews, and tiered role-based access control. In 2026, the standalone portal was phased to prioritize regional budget into the primary transaction engine, Si Lamtim Berjaya.
- Next.js
- TypeScript
- PostgreSQL
- Prisma ORM
- Tailwind CSS
- Groq API
- OpenRouter
- Llama 3.3 70B
- Llama 3.1 8B
- Leaflet
- ApexCharts
The new portal and Sobat Dukcapil AI assistant fundamentally transformed how we handle thousands of citizen inquiries each week—delivering instant, accurate guidance while safeguarding citizen privacy.
